The Service Management Process Optimization Service Delivery Acceleration dashboards enable you to view the overall service delivery acceleration in terms of MTTR, emerging request trends, service delivery friction, proactive problem remediation, and so on.
With these dashboards, you can identify the problems such as, How my teams are performing on their target KPIs, like MTTR and First Call Resolution?, Why MTTR is going up for certain categories of incidents?, Which clusters of incidents are rapidly growing ? and enables you to predict and prescribe actions and prevent problems before they occur.
The following table lists the out-of-the-box dashboards and the supported source systems:
| Dashboard Name | Supported Source Systems |
|---|---|
| Service Delivery Acceleration Summary |
|
| MTTR Reduction |
|
| Reduce Service Delivery Friction |
|
| Proactive Problem Remediation |
|
| Emerging Request Trends |
|
| Service Request Delivery Impact |
|
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