The Service Management Process Optimization solution enables organizations to get real analytical insights from one or all of your IT systems of record and also to go beyond in-app reporting and adopt analytics-driven best practices for improved incident, problem, and IT service request management.
The solution helps you to get more holistic, predictive, and actionable insights into your IT environments, anticipate future risks in services, mitigate risks of major incidents, and implement improvements to people, process, and technology. You can also review the trends over a time period and leverage automation opportunities, perform root cause analysis and reduce mean time to resolution (MTTR) to accelerate service delivery, and to improve continuous service optimization.
The Service Management Process Optimization solution provides a comprehensive set of analytical capabilities that enables you to boost the performance of your ITSM processes by providing the required analytics to support strategic initiatives. With the help of Service Management Process Optimization solutions, you can identify the problems such as, How my teams are performing on their target KPIs, like MTTR and First Call Resolution?, Why MTTR is going up for certain categories of incidents?, Which clusters of incidents are rapidly growing ? and enables you to predict and prescribe actions and prevent problems before they occur.
Many IT organizations focus on reducing the amount of time it takes to restore business services after a major incident and also to achieve the overall goal of reducing incident volume thereby reducing the service costs.
The Service Management Process Optimization solution also enables you to increase efficiency, accelerate service agility, improve collaboration between service teams, and manage vendor relationships.
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