The Service Management Process Optimization Service Cost Reduction solution helps you analyze top and fast growing factors that contribute to the overall service cost, identify opportunities to reduce costs through incident reduction, faster resolutions, request routing, automation, and various other shift-left initiatives.
Service cost reduction can be achieved through overall reduction of task volumes or by improving on service delivery efficiency through which cost drivers can be minimized. The out-of-the-box dashboards provide insights into opportunities and estimated cost savings to help you prioritize and maximize service cost reduction.
The following table lists the out-of-the-box dashboards and the supported source systems:
| Dashboard Name | Supported Source Systems |
|---|---|
| Incident Avoidance Opportunities | ServiceNow |
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