Here is a list of Zendesk entities used by the Digital.ai Intelligence Applications application:
| Source Entity | Display Name in the Source | Module | Product |
|---|---|---|---|
| custom_agent_role | custom_agent_role | Customer Support Engagement | Business Outcomes |
| field | field | Customer Support Engagement | Business Outcomes |
| group | group | Customer Support Engagement | Business Outcomes |
| organization | organization | Customer Support Engagement | Business Outcomes |
| organization_custom | organization_custom | Customer Support Engagement | Business Outcomes |
| organization_custom_field_option | organization_custom_field_option | Customer Support Engagement | Business Outcomes |
| organization_field | organization_field | Customer Support Engagement | Business Outcomes |
| ticket | ticket | Customer Support Engagement | Business Outcomes |
| ticket_custom | ticket_custom | Customer Support Engagement | Business Outcomes |
| ticket_custom_field_option | ticket_custom_field_option | Customer Support Engagement | Business Outcomes |
| ticket_ext | ticket_ext | Customer Support Engagement | Business Outcomes |
| ticket_metric | ticket_metric | Customer Support Engagement | Business Outcomes |
| ticket_metric_event | ticket_metric_event | Customer Support Engagement | Business Outcomes |
| ticket_sla | ticket_sla | Customer Support Engagement | Business Outcomes |
| ticket_system_field_option | ticket_system_field_option | Customer Support Engagement | Business Outcomes |
| ticket_tag | ticket_tag | Customer Support Engagement | Business Outcomes |
| user | user | Customer Support Engagement | Business Outcomes |
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