| Actual
Duration (Days) |
Shows the
number of days between the actual resolution Start date and the resolution
End date |
Sum(([Actual
Duration] / 86400)) |
>=0 |
| Avg Age (Days) |
If
the Request for Change (RFC) is in open state, then the RFC age is the
duration between Current date and Open date. If the RFC is in Closed state,
then the RFC age is the difference between Closed date and Open date |
[Change
Age (Days)] / [Opened Changes] |
0 or >0 |
| Avg Age of Open Changes |
Average age of changes that are in open state |
(([Change Age (Days) - Backlog] / [Opened Changes])) |
>=0 |
| Avg Change Advance Notice Time (Days) |
Average advance notice time (in days) for Changes calculated as the difference between Opened Date and Planned Start Date |
(([Change Advance Notice Time (Days)] / [Opened Changes])) |
>=0 |
| Avg Days Past Planned End Date |
If
the Change Request is Closed, it shows the duration in days between the
Actual Date/Work End Date and the planned End date. If the Change Request is
Open, it shows the duration in days between the Current date and the planned
End date. If the Work End Date for a Closed Change Request is not recorded,
the Days Past Planned End Date is calculated using the Closed Date instead of
the Work End Date |
[Days
Past Planned End Date] / [Opened Changes] |
0 or >0 |
| Avg Days since Last Update |
Average number of days between data refresh date and last updated date, for open change requests |
[Changes
Days since Last Update] / [Change Backlog] |
>0 |
| Avg Deviation Duration - Last 30 Days |
Duration
of the average deviation in the last 30 days |
([Planned
Duration (Days) - Last 30 Days] - [Actual Duration (Days) - Last 30 Days]) /
[Opened Changes - Last 30 Days] |
>=0 |
| Cancelled Changes |
Total number of Changes that are in the Cancelled state |
Count([Open Count])<[Change State Cancelled]>
|
>=0 |
| Change Advance Notice Time (Days)
|
Advance notice time (in days) for Changes calculated as the difference between Opened Date and Planned Start Date |
Sum(([Change Advance Notice Time] / 86400.0))
|
>0 |
| Change Backlog |
No
of backlog Change requests on selected Configuration Items |
Count([Open
Count])<[Backlog]> |
0 or >0 |
| Change Cancellation Rate
|
Ratio of Cancelled Changes to Opened Changes
|
(([Cancelled Changes] / [Opened Changes]))
|
0-100% |
| Change Closure Rate |
Ratio of Closed Changes to Open Changes |
(([Closed Changes] / [Opened Changes]))
|
>=0 |
| Changes by Planned End Date |
Total
number of change requests that are planned to complete on a specific date |
Count([Planned End Count])<[Change - Months between
-24 and 12]> |
0 or >0 |
| Changes by Planned Start Date |
Total
number of change requests that are planned to start on a specific date |
Count([Planned Start Count])<[Change - Months between
-24 and 12]> |
0 or >0 |
| Changes Completed On Time |
Total
number of Change Requests completed on time. That is, the Change Requests
that were completed before the planned End date |
Count([Closed Count])<[Change Completed On
Time]> |
>=0 |
| Changes Not Completed On Time |
Total
number of Change Requests completed after the planned End date |
Count([Closed Count])<[Change Not Completed
On Time]> |
>=0 |
| Changes Not Completed On Time % - Last 30 Days |
Percentage
of changes not completed on time in the last 30 days |
[Changes
Not Completed On Time - Last 30 Days] / [Closed Changes - Last 30 Days] |
0-100 |
| Changes Past Planned End Date |
Total
number of Change Requests that are open past the planned End date |
Count([Open Count])<[Days Past Planned End
Date > 0]> |
>=0 |
| Changes Pending Implementation |
Total
number of open Change Requests with an approval state, 'Approved' |
Count([Open Count])<[Backlog & Change
Approved]> |
>=0 |
| Closed Changes |
Number
of Change Requests closed within a period of time |
Count([Closed Count]) |
>=0 |
| Closed Emergency Change Rate |
Ratio of Closed Emergency Changes to Closed Changes |
(([Closed Emergency Changes] / [Closed Changes]))
|
0-100% |
| Closed Emergency Changes |
Total
number of Change Requests of type: Emergency that are closed within a period
of time |
Count([Closed Count])<[Emergency &
Closed]> |
>=0 |
| Closed Unplanned Changes |
Total
number of unplanned Change Requests that are closed. Change Requests are
termed as unplanned, if they do not have a valid Planned date or of type:
Emergency |
Count([Closed Count])<[Unplanned &
Closed]> |
>=0 |
| Count of CI |
Total
count of configuration items |
Max([Count of CI]) |
>=0 |
| Days since Last Update |
For
open change requests, the number of days between data refresh date and last
updated date |
Sum(([Dormancy Age] / 86400))<[Backlog]> |
>0 |
| Days Until Planned Change Start Date |
Total number of days remaining until the start date of an upcoming planned Change. |
Sum(([Time Until Planned Change Start Date] / 86400.0)) |
>=0 |
| Days until Planned Chg Start date PV1 {None} |
Threshold metric that represents days until planned Changes start date PV1 value, which can be used to specify a threshold range for Change Requests that are about to start. By default, the threshold value is set to 0. |
Max([Days until Planned Chg Start date PV 1]) |
0 |
| Days until Planned Chg Start date PV2 {None} |
Threshold metric that represents days until planned Changes start date PV2 value, which can be used to specify a threshold range for Change Requests that are about to start. By default, the threshold value is set to 2. |
Max([Days until Planned Chg Start date PV 2]) |
2 |
| Days until Planned Chg Start date PV3 {None} |
Threshold metric that represents days until planned Changes start date PV3 value, which can be used to specify a threshold range for Change Requests that are about to start. By default, the threshold value is set to 4. |
Max([Days until Planned Chg Start date PV 3]) |
4 |
| Days until Planned Chg Start date PV4 {None} |
Threshold metric that represents days until planned Changes start date PV4 value, which can be used to specify a threshold range for Change Requests that are about to start. By default, the threshold value is set to 7. |
Max([Days until Planned Chg Start date PV 4]) |
7 |
| Deviation Duration (Days) |
Difference
between the Planned duration and the Actual duration |
[Planned
Duration (Days)] - [Actual Duration (Days)] |
0 or >0 |
| Opened Changes |
Number
of change requests opened within a specific time period |
Count([Open Count]) |
>=0 |
| Pending Implementation % |
No
of backlog Change requests on selected Configuration Items |
([Changes
Pending Implementation] / [Change Backlog]) * 1.0) |
0-100 |
| Percentile Rank Avg Change Advance Notice Time Days PV1 {None}
|
Threshold metric that represents Change Advance Notice Time PV1 value, which can be used to specify a threshold range based on the percentile rank of Change Advance Notice Time. By default, the threshold value is set to 20% (0.2 in value) |
Max([Percentile Rank Avg Change Advance Notice Time Days PV1])
|
20% |
| Percentile Rank Avg Change Advance Notice Time Days PV2 {None}
|
Threshold metric that represents Change Advance Notice Time PV2 value, which can be used to specify a threshold range based on the percentile rank of Change Advance Notice Time. By default, the threshold value is set to 40% (0.4 in value) |
Max([Percentile Rank Avg Change Advance Notice Time Days PV2])
|
40% |
| Percentile Rank Avg Change Advance Notice Time Days PV3 {None}
|
Threshold metric that represents Change Advance Notice Time PV3 value, which can be used to specify a threshold range based on the percentile rank of Change Advance Notice Time. By default, the threshold value is set to 60% (0.6 in value) |
Max([Percentile Rank Avg Change Advance Notice Time Days PV3])
|
60% |
| Percentile Rank Avg Change Advance Notice Time Days PV4 {None}
|
Threshold metric that represents Change Advance Notice Time PV4 value, which can be used to specify a threshold range based on the percentile rank of Change Advance Notice Time. By default, the threshold value is set to 80% (0.8 in value) |
Max([Percentile Rank Avg Change Advance Notice Time Days PV4])
|
80% |
| Percentile Rank Avg Change Advance Notice Time Days PV5 {None}
|
Threshold metric that represents Change Advance Notice Time PV5 value, which can be used to specify a threshold range based on the percentile rank of Change Advance Notice Time. By default, the threshold value is set to 100% (1.0 in value).
|
Max([Percentile Rank Avg Change Advance Notice Time Days PV5])
|
100% |
| Percentile Rank Change Avg Age Open PV1 {None}
|
Threshold metric that represents Change Avg Age Open PV1 value, which can be used to specify a threshold range based on the percentile rank of Change Avg Age Open. By default, the threshold value is set to 20% (0.2 in value) |
Max([Percentile Rank Change Avg Age Open PV1])
|
20% |
| Percentile Rank Change Avg Age Open PV2 {None}
|
Threshold metric that represents Change Avg Age Open PV2 value, which can be used to specify a threshold range based on the percentile rank of Change Avg Age Open. By default, the threshold value is set to 40% (0.4 in value) |
Max([Percentile Rank Change Avg Age Open PV2])
|
40% |
| Percentile Rank Change Avg Age Open PV3 {None}
|
Threshold metric that represents Change Avg Age Open PV3 value, which can be used to specify a threshold range based on the percentile rank of Change Avg Age Open. By default, the threshold value is set to 60% (0.6 in value) |
Max([Percentile Rank Change Avg Age Open PV3])
|
60% |
| Percentile Rank Change Avg Age Open PV4 {None}
|
Threshold metric that represents Change Avg Age Open PV4 value, which can be used to specify a threshold range based on the percentile rank of Change Avg Age Open. By default, the threshold value is set to 80% (0.8 in value) |
Max([Percentile Rank Change Avg Age Open PV4])
|
80% |
| Percentile Rank Change Avg Age Open PV5 {None}
|
Threshold metric that represents Change Avg Age Open PV5 value, which can be used to specify a threshold range based on the percentile rank of Change Avg Age Open. By default, the threshold value is set to 100% (1.0 in value)
|
Max([Percentile Rank Change Avg Age Open PV5])
|
100% |
| Percentile Rank Change Cancellation Rate PV1 {None}
|
Threshold metric that represents Change Cancellation Rate PV1 value, which can be used to specify a threshold range based on the percentile rank of Change Cancellation Rate. By default, the threshold value is set to 20% (0.2 in value) |
Max([Percentile Rank Change Cancellation Rate PV1])
|
20% |
| Percentile Rank Change Cancellation Rate PV2 {None}
|
Threshold metric that represents Change Cancellation Rate PV2 value, which can be used to specify a threshold range based on the percentile rank of Change Cancellation Rate. By default, the threshold value is set to 40% (0.4 in value) |
Max([Percentile Rank Change Cancellation Rate PV2])
|
40% |
| Percentile Rank Change Cancellation Rate PV3 {None}
|
Threshold metric that represents Change Cancellation Rate PV3 value, which can be used to specify a threshold range based on the percentile rank of Change Cancellation Rate. By default, the threshold value is set to 60% (0.6 in value) |
Max([Percentile Rank Change Cancellation Rate PV3])
|
60% |
| Percentile Rank Change Cancellation Rate PV4 {None}
|
Threshold metric that represents Change Cancellation Rate PV4 value, which can be used to specify a threshold range based on the percentile rank of Change Cancellation Rate. By default, the threshold value is set to 80% (0.8 in value) |
Max([Percentile Rank Change Cancellation Rate PV4])
|
80% |
| Percentile Rank Change Cancellation Rate PV5 {None}
|
Threshold metric that represents Change Cancellation Rate PV5 value, which can be used to specify a threshold range based on the percentile rank of Change Cancellation Rate. By default, the threshold value is set to 100% (1.0 in value).
|
Max([Percentile Rank Change Cancellation Rate PV5])
|
100% |
| Percentile Rank Change Closure Rate PV1 {None}
|
Threshold metric that represents Change Closure Rate PV1 value, which can be used to specify a threshold range based on the percentile rank of Change Closure Rate. By default, the threshold value is set to 20% (0.2 in value)
|
Max([Percentile Rank Change Closure Rate PV1])
|
20% |
| Percentile Rank Change Closure Rate PV2 {None}
|
Threshold metric that represents Change Closure Rate PV2 value, which can be used to specify a threshold range based on the percentile rank of Change Closure Rate. By default, the threshold value is set to 40% (0.4 in value)
|
Max([Percentile Rank Change Closure Rate PV2])
|
40% |
| Percentile Rank Change Closure Rate PV3 {None}
|
Threshold metric that represents Change Closure Rate PV3 value, which can be used to specify a threshold range based on the percentile rank of Change Closure Rate. By default, the threshold value is set to 60% (0.6 in value)
|
Max([Percentile Rank Change Closure Rate PV3])
|
60% |
| Percentile Rank Change Closure Rate PV4 {None}
|
Threshold metric that represents Change Closure Rate PV4 value, which can be used to specify a threshold range based on the percentile rank of Change Closure Rate. By default, the threshold value is set to 80% (0.8 in value)
|
Max([Percentile Rank Change Closure Rate PV4])
|
80% |
| Percentile Rank Change Closure Rate PV5 {None}
|
Threshold metric that represents Change Closure Rate PV5 value, which can be used to specify a threshold range based on the percentile rank of Change Closure Rate. By default, the threshold value is set to 100% (1.0 in value)
|
Max([Percentile Rank Change Closure Rate PV5])
|
100% |
| Percentile Rank Emergency Change Rate PV1 {None}
|
Threshold metric that represents Emergency Change Rate PV1 value, which can be used to specify a threshold range based on the percentile rank of Emergency Change Rate. By default, the threshold value is set to 20% (0.2 in value) |
Max([Percentile Rank Emergency Change Rate PV1])
|
20% |
| Percentile Rank Emergency Change Rate PV2 {None}
|
Threshold metric that represents Emergency Change Rate PV2 value, which can be used to specify a threshold range based on the percentile rank of Emergency Change Rate. By default, the threshold value is set to 40% (0.4 in value) |
Max([Percentile Rank Emergency Change Rate PV2])
|
40% |
| Percentile Rank Emergency Change Rate PV3 {None}
|
Threshold metric that represents Emergency Change Rate PV3 value, which can be used to specify a threshold range based on the percentile rank of Emergency Change Rate. By default, the threshold value is set to 60% (0.6 in value) |
Max([Percentile Rank Emergency Change Rate PV3])
|
60% |
| Percentile Rank Emergency Change Rate PV4 {None}
|
Threshold metric that represents Emergency Change Rate PV4 value, which can be used to specify a threshold range based on the percentile rank of Emergency Change Rate. By default, the threshold value is set to 80% (0.8 in value) |
Max([Percentile Rank Emergency Change Rate PV4])
|
80% |
| Percentile Rank Emergency Change Rate PV5 {None}
|
Threshold metric that represents Emergency Change Rate PV5 value, which can be used to specify a threshold range based on the percentile rank of Emergency Change Rate. By default, the threshold value is set to 100% (1.0 in value).
|
Max([Percentile Rank Emergency Change Rate PV5])
|
100% |
| Planned Changes |
Total
number of open Change Requests that are not of type Emergency and have a valid planned date |
Count([Open Count])<[Change Planned]> |
>=0 |
| Planned Duration (Days) |
Duration
in days between the planned Start date and planned End date |
Sum(([Planned Duration] / 86400))> |
0 or >0 |
| Rescheduled Changes |
Total
number of open Change Requests that have a modified planned date and awaiting
resolution |
Count([Open Count])<[Change Rescheduled]> |
>=0 |
| Rescheduled Changes % - Last 30 Days |
Percentage
of rescheduled changes in the last 30 days |
[Rescheduled
Changes - Last 30 Days] / [Opened Changes - Last 30 Days] |
>=0 |
| Successful Changes |
Number
of Change Requests flagged as Successful |
Count([Closed Count])<[Change Successful]> |
>=0 |
| Successful Changes %
|
Percentage of Closed Changes flagged as Successful |
[Successful Changes] / [Closed Changes]
|
0-100% |
| Unplanned Change Backlog |
Total
number of currently open Change Requests |
Count([Open Count])<[Unplanned &
Backlog]> |
>=0 |
| Unplanned Changes |
Total
number of Change Requests that do not have a valid Planned date or of
type, Emergency |
Count([Open Count])<[Change UnPlanned]> |
>=0 |
| Unplanned Changes % - Last 30 Days |
Percentage
of unplanned changes in the last 30 days |
[Unplanned
Changes - Last 30 Days] / [Opened Changes - Last 30 Days] |
0-100 |
| Unsuccessful Changes |
Total
number of unsuccessfully closed Change Requests |
Count([Closed Count])<[Change
UnSuccessful]> |
>=0 |
Expand this link to view the Change iCube attributes and their descriptions.